If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery via WhatsApp (+60 12-287 5161) or robustpetcaremy@gmail.com with your order number and a photo of the issue.
Once confirmed, we cover the return shipping cost and give a full refund of the affected items to your original payment method, usually within 5–10 business days.
As our treats are food items, we cannot accept returns or exchanges of products that arrive in good condition, including change-of-mind requests.
See also: Shipping & Delivery · Contact us